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How to Submit a Warranty Claim for Your Window World Windows

2 min read

Window World has built its reputation on several pillars: delivering top-notch replacement products that are both high in quality and easy on the wallet, and backing them up with an industry-leading warranty. We’re so confident in the durability and reliability of our products that we offer a lifetime warranty — yes, you read that right—for life! This means that we stand behind our products for as long as you own your home.

Here’s a comprehensive guide to understanding the ins and outs of our lifetime warranty and the simple steps to take when you need to submit a claim.

What is Window World’s Warranty?

Window World’s warranty offers lifetime coverage on all windows and patio doors. The warranty covers normal wear and tear, insulated glass units, mechanical parts, and accidental glass breakage. That means that if, over the course of your window lifespan, the insulated glass breaks accidentally, mechanical parts break down, or the vinyl components crack or peel, we’ll replace or repair those parts free of charge.

Additionally, the warranty is transferable, meaning that if you sell your home, the new owners will inherit the same coverage you received. This feature can serve as a significant selling point for prospective buyers!

It’s essential to understand that while Window World’s warranty is comprehensive, it doesn’t cover certain aspects such as caulking, condensation, or events categorized as “acts of God” like storm or flood damage.

How to Submit a Window World Warranty Claim

To submit a warranty claim, you’ll need your product’s serial numbers. The video below will show you where to find the serial number on double-hung windows, and you can visit our Virtual Help Center to learn exactly where you can find the serial number on other models.

Once you’ve gathered your serial numbers, you can effortlessly submit the warranty claim form online.

Complete Your Warranty Claim Form

Window World of New Orleans is Here to Help

If you’re in the market for replacement products for your home, or you’re a current Window World customer with warranty questions, our team is ready. Give us a call at (800) GET-WINDOWS and we’ll be happy to help!